{"id":3,"date":"2025-06-03T23:16:09","date_gmt":"2025-06-03T21:16:09","guid":{"rendered":"http:\/\/gaia.local\/?page_id=3"},"modified":"2025-07-10T01:30:13","modified_gmt":"2025-07-09T23:30:13","slug":"politique-de-confidentialite","status":"publish","type":"page","link":"https:\/\/gaia-lux.ch\/fr\/politique-de-confidentialite\/","title":{"rendered":"Politique de confidentialit\u00e9 Gaia-Lux"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">1. Qui sommes-nous<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Notre site web est : <a href=\"https:\/\/gaia-lux.ch\">https:\/\/gaia-lux.ch<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gaia Lux est une boutique en ligne sp\u00e9cialis\u00e9e dans la vente de sacs Herm\u00e8s de collection, authentifi\u00e9s par des experts. Nous proposons \u00e9galement un service de revente via notre section &#8220;Vendez votre sac&#8221;.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Politique d\u2019exp\u00e9dition<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>D\u00e9lai de traitement<\/strong> : Toutes les commandes sont trait\u00e9es sous deux jours ouvr\u00e9s. Aucune exp\u00e9dition ou livraison n\u2019est effectu\u00e9e les week-ends et jours f\u00e9ri\u00e9s.<\/li>\n\n\n\n<li><strong>Modes de livraison<\/strong> : Options de livraison s\u00e9curis\u00e9es et assur\u00e9es dans le monde entier. Les frais sont calcul\u00e9s lors du paiement selon la localisation et le panier.<\/li>\n\n\n\n<li><strong>D\u00e9lais<\/strong> : Europe : 2 \u00e0 5 jours \/ International : jusqu&#8217;\u00e0 cinq jours.<\/li>\n\n\n\n<li><strong>Douanes<\/strong> : Les clients sont responsables des taxes et droits de douane \u00e9ventuels.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Politique de retour et d\u2019\u00e9change<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u00c9ligibilit\u00e9<\/strong> : Aucun retour ni \u00e9change.<\/li>\n\n\n\n<li><strong>Inspection<\/strong> : Tous les produits sont inspect\u00e9s avant exp\u00e9dition. Contact dans les 7 jours suivant la r\u00e9ception en cas de probl\u00e8me.<\/li>\n\n\n\n<li><strong>Proc\u00e9dure<\/strong> : Contact par e-mail \u00e0 <a href=\"mailto:contact@gaia-lux.ch\" data-type=\"mailto\" data-id=\"mailto:contact@gaia-lux.ch\">contact@gaia-lux.ch<\/a> avec r\u00e9f\u00e9rence de commande et description du souci.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Modes de paiement<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Moyens accept\u00e9s : [Virement, Stripe&#8230;]<\/li>\n\n\n\n<li>Paiement s\u00e9curis\u00e9 via Stripe ou virement bancaire.<\/li>\n\n\n\n<li>Tous les prix sont en CHF, les conversions peuvent s&#8217;appliquer selon votre banque.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. Authenticit\u00e9 des produits<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Gaia Lux garantit l\u2019authenticit\u00e9 de chaque sac Herm\u00e8s vendu. Chaque pi\u00e8ce est expertis\u00e9e avant mise en ligne. Descriptions et visuels d\u00e9taill\u00e9s accompagnent chaque article pour guider l&#8217;achat en toute transparence.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Annulations de commande<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Apr\u00e8s traitement ou exp\u00e9dition, la commande ne peut plus \u00eatre annul\u00e9e.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">7. Politique de confidentialit\u00e9 (RGPD)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Responsable de traitement<\/strong> : Gaia Lux (SOREM GROUP SA, <a href=\"mailto:contact@gaia-lux.ch\" data-type=\"mailto\" data-id=\"mailto:info.luxury@gaia-lux.com\">contact@gaia-lux.ch<\/a>)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Donn\u00e9es collect\u00e9es :<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Formulaires : nom, e-mail, t\u00e9l\u00e9phone, adresse, infos commande<\/li>\n\n\n\n<li>Paiement : transmis \u00e0 Stripe, non stock\u00e9 par Gaia Lux<\/li>\n\n\n\n<li>Navigation : IP, cookies, pages vues<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Finalit\u00e9s :<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Traitement commandes \/ livraison \/ retours<\/li>\n\n\n\n<li>Cr\u00e9ation compte client<\/li>\n\n\n\n<li>R\u00e9ponses aux demandes via &#8220;Sell Your Bag&#8221;<\/li>\n\n\n\n<li>Marketing (si consentement)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Dur\u00e9e de conservation :<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Commandes : 6 ans \/ Inactifs : 3 ans \/ Cookies : 13 mois max<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Vos droits :<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Acc\u00e8s, rectification, effacement, opposition, portabilit\u00e9. Contact : <a href=\"mailto:info.luxury@gaia-lux.com\" data-type=\"mailto\" data-id=\"mailto:info.luxury@gaia-lux.com\"><\/a><a href=\"mailto:contact@gaia-lux.ch\">contact@gaia-lux.ch<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8. Cookies<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cookies techniques pour fonctionnement du site<\/li>\n\n\n\n<li>Cookies de confort (m\u00e9morisation formulaire, identifiants)<\/li>\n\n\n\n<li>Cookies analytiques (si outil activ\u00e9)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">9. Interactions utilisateur &amp; contenu<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Commentaires<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Collecte de l\u2019adresse IP et user agent<\/li>\n\n\n\n<li>Int\u00e9gration potentielle avec Gravatar<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">M\u00e9dias<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00c9vitez d\u2019uploader des fichiers contenant des donn\u00e9es EXIF GPS<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Cookies connexion<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cookies temporaires de connexion, m\u00e9morisation de pr\u00e9f\u00e9rences<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Contenu embarqu\u00e9<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comportement identique \u00e0 une visite directe du site source (ex : YouTube)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Donn\u00e9es partag\u00e9es<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>En cas de demande de r\u00e9initialisation, votre IP est incluse dans l&#8217;e-mail<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Dur\u00e9e de conservation des donn\u00e9es<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Commentaires : ind\u00e9finiment \/ Profils utilisateurs : tant que compte actif<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Vos droits sur les donn\u00e9es<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Demande d&#8217;acc\u00e8s ou suppression sur simple mail<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">10. Contact<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute question, contactez notre service client \u00e0 : <a href=\"mailto:info.luxury@gaia-lux.com\" data-type=\"mailto\" data-id=\"mailto:info.luxury@gaia-lux.com\"><\/a><a href=\"mailto:contact@gaia-lux.ch\" data-type=\"mailto\" data-id=\"mailto:contact@gaia-lux.ch\">contact@gaia-lux.ch<\/a><\/p>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>1. Qui sommes-nous Notre site web est : https:\/\/gaia-lux.ch Gaia Lux est une boutique en ligne sp\u00e9cialis\u00e9e dans la vente de sacs Herm\u00e8s de collection, authentifi\u00e9s par des experts. Nous proposons \u00e9galement un service de revente via notre section &#8220;Vendez votre sac&#8221;. 2. Politique d\u2019exp\u00e9dition 3. Politique de retour et d\u2019\u00e9change 4. Modes de paiement [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de confidentialit\u00e9 Gaia-Lux - Gaia Lux<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gaia-lux.ch\/fr\/politique-de-confidentialite\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de confidentialit\u00e9 Gaia-Lux - Gaia Lux\" \/>\n<meta property=\"og:description\" content=\"1. Qui sommes-nous Notre site web est : https:\/\/gaia-lux.ch Gaia Lux est une boutique en ligne sp\u00e9cialis\u00e9e dans la vente de sacs Herm\u00e8s de collection, authentifi\u00e9s par des experts. Nous proposons \u00e9galement un service de revente via notre section &#8220;Vendez votre sac&#8221;. 2. Politique d\u2019exp\u00e9dition 3. Politique de retour et d\u2019\u00e9change 4. 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