1. Who we are
Our website is : https://gaia-lux.ch
Gaia Lux is an online store specialising in the sale of Hermès collector bags, authenticated by experts. We also offer a resale service via our ‘Sell your bag’ section.
2. Shipping Policy
- Processing time : All orders are processed within two working days. No shipments or deliveries are made on weekends or public holidays.
- Delivery methods : Secure and insured delivery options worldwide. Fees are calculated at checkout based on location and basket contents.
- Delivery times : Europe: 2 to 5 days / International: up to five days.
- Customs : Customers are responsible for any taxes and customs duties.
3. Return and exchange policy
- Eligibility : No returns or exchanges.
- Inspection : All products are inspected before shipment. Please contact us within 7 days of receipt if there is a problem.
- Procedure : Contact by e-mail at contact@gaia-lux.ch with order reference and description of the issue.
4. Payment methods
- Accepted payment methods: [Bank transfer, Stripe, etc.]
- Secure payment via Stripe or bank transfer.
- All prices are in CHF; conversion rates may apply depending on your bank.
5. Product authenticity
Gaia Lux guarantees the authenticity of every Hermès bag sold. Each item is expertly appraised before being listed online. Detailed descriptions and images accompany each item to guide you through the purchasing process with complete transparency.
6. Order cancellations
- Once processed or shipped, the order cannot be cancelled.
7. Privacy Policy (GDPR)
- Data controller : Gaia Lux (SOREM GROUP SA, contact@gaia-lux.ch)
Data collected :
- Forms : name, email, telephone number, address, order information
- Payment : transmitted to Stripe, not stored by Gaia Lux
- Navigation : IP, cookies, page views
Purposes :
- Order processing / delivery / returns
- Create customer account
- Responses to requests via “Sell Your Bag”
- Marketing (if consented to)
Shelf life :
- Orders : 6 years / Inactive : 3 years / Cookies : 13 months max
Your rights :
Access, rectification, erasure, objection, portability. Contact : contact@gaia-lux.ch
8. Cookies
- Technical cookies for website functionality
- Convenience cookies (form storage, login details)
- Analytical cookies (if tool enabled)
9. User interactions & content
Comments
- Collection of IP address and user agent
- Potential integration with Gravatar
Media
- Avoid uploading files containing GPS EXIF data.
Connexion cookies
- Temporary login cookies, storing preferences
Embedded content
- Behaviour identical to a direct visit to the source site (e.g. YouTube)
Shared data
- If you request a reset, your IP address will be included in the email.
Data retention period
- Comments : indefinitely / User profiles: as long as the account is active
Your data rights
- Request access or deletion by email
10. Contact
If you have any questions, please contact our customer service department at : contact@gaia-lux.ch